How did you get started?

We took our previous car for an oil change and we were told that we needed thousands of dollars of work done. We didn’t think that it was worth investing that money in an older car. And it wasn’t quite meeting the needs of our family. So we started shopping for cars but we had a frustrating experience. So we thought that we’d try the service temporarily. We were thinking that we’d buy a car in a few months although we’d have to drop a lot of money on a large SUV that would meet all of our needs. But now, several months on, the service and the mix of vehicles is working really well for us.



How has your experience been?

We have both been through an evolution in how we think about the service. For the first few flips I would think, “How old is this car and how many miles does it have?” But I don’t do that anymore because every car is like brand new. My wife was quite attached to our previous car. When we received our first car, initially she wasn’t sure about it. Then after a few days she really liked the car and didn’t want to give it up. But then we flipped into a larger SUV for a family trip. She really liked that one too and didn't want to give it up either. It’s been happening every time. The irony of it is that my wife started out saying, “I want one car.” And now she falls in love with every car that we get. My boys of 6 and 3 think it is cooler than ever.



What has subscription allowed you to do?

Subscription access has given us the ability to have cars that truly do meet the need that we have at any moment in time. For example, we all have bikes but we weren’t really using them. Our previous car didn’t have a slot to mount a bike rack and it would have been costly to add one. Now we can get exactly the car we need. We were never a family that would schedule things ahead. We’d just wake up on a weekend and decide what to do. But now we are planning out what to do and getting the right vehicle.