How do I join Drive Flow?

Download our app here and hit “Sign up”. Follow the instructions to create an account. You will need to provide a credit card, select a tier and provide a picture of your driver’s license. We will verify your information and check your driving history. We may need to speak with you during that process. In most cases, we can approve an application within one business day. We will then contact you to get you started and schedule your first flip! Rest assured your credit card will not be charged until the day of your delivery.





Who is eligible?

In most cases, anyone 21 or over with a valid license and clean driving record.





What should I do with my old vehicle?

Please visit flowauto.com for all your sellback needs.





How well equipped are the vehicles?

The majority of vehicles are equipped with mid to high-end trim packages. Most of our vehicles have leather seats. Other options vary by make/model and specific vehicle. We cannot guarantee the availability of certain options.





Are pets allowed in vehicles?

We do allow pets in the vehicles, but we ask that they are transported in a crate. Subject to an additional $100/month cleaning fee and additional charges for damages caused by pets.





What happens if my vehicle needs repair?

If something unforeseen occurs, use the Drive Flow app to notify us and we will get you back driving.

Our goal is that you will never have to worry about maintenance or repair issues.





What happens if I get into an accident?

Make sure that everyone is ok and get your vehicle to a safe place. Notify the police and exchange information with the other parties. Once the situation is stabilized, call us at 336-770-2280. We will bring you a replacement vehicle and handle everything with respect to the vehicle involved in the accident.



** You MUST get a police report for insurance purposes. **







Where can I find the insurance card?

View a digital version of your insurance card under the “Your Current Ride” section of your Drive Flow app homepage. Hard copies of the insurance card can also be found in the glovebox.





What about fuel?

All Drive Flow cars are delivered with a full tank of gas, and Drive Flow members are only responsible for the fuel they use. If you flip a vehicle without a full tank, your concierge will refill the vehicle and add the charge to your account following your flip. We never charge a fuel premium or convenience fee. We use Premium 93 Octane in our vehicles and please ask that they be filled with that while in your possession.





When is payment due?

A valid credit card is required during sign up. Your first payment will be charged the day of delivery of your first vehicle. Subsequent payments will be charged on a monthly basis, in advance. Any additional charges for gas or upgrades will be charged as soon as the flip ends. Toll and parking violations will be charged as invoices are received.





What is the minimum commitment to Drive Flow?

There is no long-term commitment to Drive Flow. If you decide to cancel your service we require that you give us 30 days written notice.





Can I pause my subscription?

Yes. Just pause your Drive Flow account for any number of days for a $400 fee. No lease or loan allows that! Then pick right back up where you left off for no additional charge!





Is there a mileage limit per month?

Yes, there is a mileage limit. Each member’s monthly subscription for Adventurer and Pioneer subscriptions will include 1,200 miles. For Prospector subscriptions, the mileage limit is 1,000 miles. Explorer subscriptions include 80 miles per day. We understand that some members need to drive more than the allocated miles in a month; we are pleased to announce that members will be able to drive as many miles as they need. Monthly miles in excess of the mileage limit will be automatically charged at the rate of $0.75/mile for Adventurer members and $0.65/mile for Pioneer and Prospector members. Explorer tier mileage overage is charged at a rate of $1.00 per mile.





What happens if I don't use all miles in a month?

Miles that are not used in a given cycle are rolled over into the next cycle. Those rollover miles never expire during your time with Drive Flow.





Are members responsible for their Drive Flow car?

Yes, we expect our members to take care of their Drive Flow vehicles. Drive responsibly, keep your vehicle presentable, and let us know of any damage via the Concierge Text Line.