FAQ

Top Questions Signing Up Everyday Usage Pricing & Payment Terms of Use

Top Questions

How does Drive Flow work?

Members use the Drive Flow app to request their next vehicle, including when and where they would like the next vehicle. A Drive Flow
concierge will deliver the fresh vehicle, transfer everything over to your new car, and ensure you’re all set to go. Flip into new cars as often as you would like. Our goal is to ensure you have the perfect car for any occasion. Check out this video to learn more about the flip process!

What is included in a Drive Flow subscription?

Every Drive Flow subscription includes rights to a vehicle, insurance and unlimited flips between vehicles. Prospector subscriptions include 1 flip per month with flip charges for each additional flip. Flips due to maintenance issues are free of charge and do not count against your flip allowance. 

The Drive Flow concierge team delivers hand detailed vehicles to wherever you request.  We take care of all maintenance and repairs so you can focus on driving. 

For information on the different tiers, check out our pricing.

What vehicles are included with Drive Flow?

Drive Flow offers a variety of vehicles including luxury sedans, hybrids and plug-ins, SUVs, trucks, off-road vehicles, and performance cars.

A few vehicle highlights:

PROSPECTOR:

Vehicle plans offered in:

Audi Q5, BMW 3-Series, and Volkswagen Atlas

PIONEER: 

Typical vehicles include:

Audi A4, BMW 3 Series, Jaguar Xe, Audi Q5, Audi Allroad, BMW X3, Land Rover Discovery, Toyota Highlander, Acura MDX, Chevrolet Silverado, Audi TT, Audi S3, Chevy Camaro, MINI Convertible S, and more

ADVENTURER: 

Typical vehicles include:

Audi A6, BMW 5 series, Jaguar XF, BMW X5, Audi Q7, GMC Yukon, Landrover LR4, Range Rover Sport, Jaguar F Pace, Porsche Macan, GMC Sierra, Audi S5, Chevrolet Corvette, Jaguar F-Type and more

Join Drive Flow to enjoy the full experience...

How does Drive Flow pick the perfect car for me?

Think of Drive Flow as your personal concierge service.  Tell us about your needs and we'll match them with the perfect vehicle.  More seats?  Extra luggage room?  Special date night?  We've got you covered.

We listen and learn.  And don't worry, if we ever miss the mark we will bring you a new car right away.  We focus on the details so you can focus on enjoying the journey.

How does insurance work?

Insurance is included with all Drive Flow subscriptions.  All approved drivers are covered by the Drive Flow insurance policy.  Policy highlights:

  • $1,000 Deductible 
  • $1,000,000 liability coverage (combined single limit)
  • $75,000 uninsured motorist (combined)
  • $2,000 medical payments to offset any out of pocket or deductible costs

How long can I keep a vehicle?

As long as you want! 

There are no restrictions on how long or how short your flips can be.  Occasionally, when a vehicle has been with a member for many weeks, we might need to ask for it back so that we can do routine tasks like preventive maintenance. However, at worst we’ll flip you into a fresh vehicle that is just like the one you have.

How new are the vehicles?

The majority of our vehicles are the current or prior model year.  Each vehicle is detailed before and after it ever goes to a member. Many of our members tell us that every vehicle feels like new!

What is the difference between a Prospector plan and a Pioneer or Adventurer plan?

Prospector is a single vehicle subscription plan. It works just like our Pioneer or Adventurer subscription plans (flip any time, maintenance and insurance included), but the Prospector fleet contains one vehicle make / model and is limited to one complimentary flip per month. Prospector members pay a flat monthly subscription for access to a single make and model. Members may keep that vehicle as long as they like, or flip into a different vehicle of the same make / model. Paid upgrades are available for Prospector members who want to flip into a different pricing plan.

Signing Up

How do I join Drive Flow?

Download our app here and hit “Sign up”. Follow the instructions to create an account. You will need to provide a credit card, select a plan and provide a picture of your driver’s license. We will verify your information and check your driving history. We may need to speak with you during that process. In most
cases, we can approve an application within one business day. Then we will contact you to get you started and schedule your first flip!

Who is eligible?

Anyone 21 or over with a valid license and clean driving record.

How do I receive my first vehicle?

Once accepted, your Drive Flow concierge will work with you to deliver your first vehicle. We recommend you reserve at least 30 minutes for your first delivery so we can answer any questions and show you the ropes. We will have you behind the wheel within a week.

What should I do with my old vehicle?

Own your current vehicle?

We will pay cash for your current vehicle. Call us on 1-844-DRV-FLOW (1-844-378-3569) to get started. We will use the Kelly Blue Book valuation (www.kbb.com) to determine the value of your vehicle.

Lease your current vehicle?

The best option is for us to appraise the leased vehicle and help the you compare that appraisal with the payoff amount.  If the payoff is lower than the appraisal, then you may keep the difference.  If the payoff is greater than the appraisal, then you may decide to pay off the difference out of pocket or keep the leased vehicle until the lease matures.

Call us on 1-844-DRV-FLOW (1-844-378-3569) to get started!

What is the Drive Flow Joining Fee?

The Drive Flow Joining Fee is a one time charge of $250 for all new Drive Flow memberships. The fee is non-refundable.

Everyday Usage

How well equipped are the vehicles?

The majority of vehicles are equipped with a mid to high-end trim package. Most of our vehicles have leather seats. Other options vary by make/model and specific vehicle. We cannot guarantee the availability of certain options.

Are pets allowed in vehicles?

We do allow pets in the vehicles with an additional $100/month cleaning fee and subject to additional charges for damages caused by pets.
Otherwise pets must be transported in a crate.

What happens if my vehicle needs repair?

Our goal is that you will never have to worry about maintenance or repair issues. If something unforeseen occurs, use the Drive Flow app to notify us and we will get you back driving!

What happens if I get into an accident?

First, make sure that everyone is safe, get your vehicle to a safe place, exchange information with the other parties and notify the police. Once the situation is stabilized, call us at 336-770-2280. We will bring you a fresh vehicle and handle everything with respect to the vehicle involved in the incident. 

How much advance notice is required for a flip?

While there is no minimum notice required, the best experience is to book a few days in advance.

Booking a vacation?  Go ahead and book your flip too.

Need something this afternoon?  Don't stress, we will bring you the best option available.

How old are the vehicles?

Our vehicle selection contains current year models. You will almost always be driving a car that feels brand new.

Pricing & Payment

Where can I find the insurance card?

View a digital version of your insurance card under the “Your current ride” section of your Drive Flow app homepage. Hard copies of the insurance card can also be found in the glovebox.

What about fuel?

All Drive Flow cars are delivered with a full tank of gas, and Drive Flow members are only responsible for the fuel they use. If you flip a vehicle without a full tank, your concierge will refill the vehicle and add the charge to your account following your flip. We never charge a fuel premium or convenience fee.

When is payment due?

A valid credit card is required during sign up. Your first payment will be charged when we confirm delivery of your first vehicle. Subsequent payments will be charged on a monthly basis, in advance. Any additional charges for gas or upgrades will be charged as soon as the flip ends.

What is the minimum commitment to Drive Flow?

Think of Drive Flow as a 12 month lease to have the right car at all times. If you don’t love the experience, you can cancel your service with 30 days written notice.

Can I move between the different plans?

Yes, members can move between plans at any time. Your monthly subscription fee will be prorated. We require that members moving to a lower rated plan have been on their current plan for at least one month.

Can I pause my subscription?

Yes. Going out of town? Love Drive Flow but need a break? Just pause your Drive Flow account and have one less monthly bill covering something you're not even using. No lease or loan allows that! 

Pause your Drive Flow account for any number of days for a $200 convenience fee. Then pick right back up where you left off for no additional charge!

Do you offer corporate memberships?

Please email hello@driveflow.com for more details on corporate memberships.

Terms of Use

Is there a mileage limit per month?

Each member’s monthly subscription for Pioneer and Adventurer subscriptions will include 1,200 miles. For Prospector subscriptions, the mileage limit is 1,000 miles. We understand that some members need to drive more than the allocated miles in a month; we are pleased to announce that members will be able to drive as many miles as they need. Monthly miles in excess of the mileage limit will be automatically charged at the rate of $0.75 for Adventurer members and $0.65 for Pioneer and Prospector members.

What happens if I don't use all miles in a month?

Rollover any unused miles for three months at a time. If you go under one month and then over the next month, the first miles applied to the overage will be your rollover miles.

Can anyone else drive the vehicle?

Yes, eligible drivers may be registered as Additional Drivers and added to the member’s account.

Are members responsible for their Drive Flow car?

Yes, we expect our members to take care of Drive Flow vehicles as if they owned them. Please drive responsibly, keep your vehicle clean, and let us know of any minor dings or spills via the Drive Flow app.

What is the condition of Drive Flow vehicles?

Drive Flow is committed to delivering vehicles that are in excellent condition. To that end, we use technology to ensure that the vehicles are properly maintained and driven responsibly.

What data does Drive Flow collect?

We want to ensure the best service and safety for all of our members. To do so, we keep track of various data points to record vehicle and driver history. For more information on terms of use, please reference Drive Flow's Privacy Policy.


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